Learn your rights

[eska]

What happens if I am stranded and trying to get home?

If a flight is cancelled, or delayed for more than five hours, in Europe, there are strict European rules in place, which mean that the airline is obliged to provide assistance at the airport. This includes supplying meals and refreshments, along with accommodation if an overnight stay is required.

Key points include:

• People flying into the European Union from overseas are also covered by the rules, as long as they are travelling on a European airline
• There should be no time limit on their provision of accommodation and food, even though it adds to the financial pressure on airlines
• If passengers have organised their own return travel or hotel stays, they should apply to the airline for the money back when they return.